FAQ

What is Barboros Mada?
Barboros Mada is a fashion destination from Australia offering timeless, versatile pieces designed to make dressing effortless, with free standard shipping, customer-first service, and a promise to keep style as personal and inspiring as you are.

Do you offer free shipping?
Yes. We provide free standard delivery on all orders within US. There are no hidden fees at checkout.

How long does delivery take?
Orders are processed and dispatched within 1–2 business days. Standard delivery usually takes 3–7 business days. In total, you can expect your parcel within 4–9 business days from the time of purchase.

Do you ship internationally?
At this time, we only ship to addresses within USA. Our focus is on providing the best possible experience locally. If we expand to other regions, we’ll let our community know right away.

How do I track my order?
Once your order has been shipped, you’ll receive a confirmation email with tracking details. This way you can follow your parcel’s journey from our hands to your door.

Can I change my delivery address after ordering?
If your order hasn’t yet been dispatched, please email us immediately at support@barboros-mada.com. We’ll do our best to update your details before your parcel leaves our warehouse. If the order is already in transit, changes may not always be possible, but we’ll guide you through the available options.

What if my delivery is delayed?
We always aim to deliver within the stated timeframes. However, delays can sometimes happen due to courier issues, weather conditions, or seasonal demand. If this affects your order, we’ll keep you informed so you know exactly what’s happening.

What is your return policy?
Changed your mind? No problem. You have 30 days from delivery to return your items. Just reach out to us at support@barboros-mada.com and we’ll guide you through the process.

How long do refunds take?
Once your return has been received and accepted, refunds are usually processed within 7 business days. Depending on your bank, it may take a little longer to appear on your statement.

Do you accept exchanges?
Yes. If you’d like to swap an item for a different size, color, or style, simply email us at support@barboros-mada.com and we’ll arrange it for you.

What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Shop Pay. All transactions are securely processed using SSL encryption.

Is my personal and payment information safe?
Absolutely. Protecting your privacy and payment details is a top priority. Barboros Mada never stores sensitive information, and our checkout process is fully secure.

What do I do if my order hasn’t arrived?
First, check the tracking link included in your shipping confirmation email. If more than 9 business days have passed and your parcel hasn’t arrived, email us at support@barboros-mada.com and we’ll investigate right away.

Can I update or cancel my order?
If your order hasn’t shipped yet, we may be able to cancel or update it. Please contact us as soon as possible after placing your order, and we’ll do our best to help.

Still need help?
Our customer care team is always happy to assist. Just send us a message at support@barboros-mada.com and we’ll get back to you quickly.